Grinds Our Gears: Branded VIP Areas

It’s our #1 marketing pet peeve, but we see them everywhere: heavily branded VIP areas.

You’ve probably spotted them at a sporting event or outdoor concert — inviting, branded, roped-off VIP areas that are more often than not guarded by security personnel. It may seem like a move that makes a brand seem special or exclusive, but to us it reads as alienating and exclusionary.

Picture this: It’s a warm summer day, you’re parched, and you see an air-conditioned VIP area sponsored by a national brand you know and love, and maybe even have a relationship with — they have refreshments in there! You walk up to the door ready to sing this brand’s praises for being a part of your event experience, only to be turned away by an intimidating guard. “VIP only, you’re not allowed in here.”

We watched a similar situation unfold recently at the Volvo Ocean Race sponsor village in Miami, where The Santander Group, a Spanish banking collective with international operations, had a guard posted to their VIP area all day. It seemed like his only job was to tell people (potential customers) how unimportant they are to Santander.

We didn’t know that much about Santander at the time, but we walked away from that scene not liking them. And by the chatter we heard from other non-VIP’ers around the area, most attendees shared our distain. Where is the value in that? VIP relations can be an important facet of a marketing strategy, but it doesn’t have to be at the expense of good public relations. There are creative ways brands can execute VIP relations without alienating potential customers. We’re left wondering: why is Santander being so closed minded and frankly, just lazy?

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NCAA Men’s Lacrosse Finals at Gillette Stadium

The Performance Research team was conducting research at the NCAA Men’s Lacrosse Finals’ Fan Fest area at Gillette Stadium recently. 

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Lacrosse fans seemed to be having a blast at all of the different fan areas and activations. It was one of the more diverse fan zones we’ve seen, with live music, a DJ, activations (AT&T, Allstate, Capital One, Buick, Powerade, and Reese’s, among others, all had exhibits), licensed merchandise vendors, and segregated Fan Fest areas, where fans of each participating team could meet and mingle. 

Check out some pictures we snapped throughout the weekend below, and head over to our Flickr page to see more of our photos from past events: http://www.flickr.com/photos/sponsoreye/. And if you hadn’t heard, Loyola came out on top!

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The Newest Tools and Latest Insights in Audience Research – IEG 2012

Click here to view presentation.

Presented by Jed Pearsall and Bill Doyle at the 2012 IEG Conference.

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Politics and Sponsorship

Sponsors oftentimes find themselves caught in political entanglements where they are forced to make a decision to stay the course or make a change. Longtime sponsor darling and advocate for breast cancer research Susan G. Komen for the Cure has recently found themselves in the middle of a heated political media frenzy over their initial decision to reallocate funding away from Planned Parenthood.

We know the political side of the story but now let’s talk about this from a sponsorship standpoint. As an advocate for women’s health and finding a cure for breast cancer, the Komen foundation generates millions of dollars each year through numerous fundraisers and charitable donors. The Susan G. Komen Race for the Cure fundraiser attracts national sponsors such as Yoplait, Bank of America and Ford Motor Company among others who generously donate for the cause. These companies also represent Komen’s Million Dollar Council Elite in which each company individually donates a minimum of one million dollars annually to the foundation along with companies including American Airlines, New Balance, Caterpillar and others.

The move by Komen to defund Planned Parenthood has been condemned by many as a blow to women who cannot afford or do not have access to alternative health services. This money is entrusted to Komen with the confidence it will be appropriately allocated to work towards a cure for breast cancer. Dress it how you like – more stringent grant policies on Komen’s end or the outsourcing of mammograms and other women’s health services on the part of Planned Parenthood –  Komen decided they could no longer afford to support an organization which could not guarantee funds given would be used solely toward intended health services. Ultimately, heavy political pressure was enough to persuade Susan G. Komen for the Cure to change its position and accept grant applications from Planned Parenthood. Now the Komen foundation is under the media microscope once again as critics argue, how can Komen take money from sponsors  under investigation, when they say they won’t give to organizations under investigation.

Many long-time supporters  of Susan G. Komen for the Cure have parted ways with the non-profit as a result of these seemingly hypocritical policies. Komen created  a double standard when they accepted support from sponsors such as Bank of America who has been the target of several federal investigations recently yet claimed their organization could not accept grant applications from organizations under investigation. Many have taken to social media to express their frustration with the foundation which has left Susan G. Komen for the Cure with an undeniably tarnished image.

We witnessed similar political backlash in December when Lowe’s opted to remove its television ads from timeslots which centered around the TLC show All American Muslim. Now the question remains  as to what will be the long-term effects of this political frenzy on the Komen foundation?

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Performance Research presents at IEG 2011

Once again, IEG was a huge success! If you missed out on our Sponsorship ROI presentation take a look at the slide show in its entirety below. Of course, if you have any questions, shoot us a message anytime!

Presented by Jed Pearsall and Bill Doyle at the 2011 IEG Conference

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Trip to Indianapolis

Hey Everyone!

Performance Research had a great time conducting on site research last week in Indy!

Below you can find some pics we snapped along the way:

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